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Policies

The following documents outline the policies of the Smithfield Recreation and Aquatics Center (SRAC).

ADMITTANCE POLICIES
The Smithfield Recreation and Aquatics Center (SRAC) is intended to ensure access to recreational and aquatics programs and does not discriminate on the basis of age, gender, ethnic origin or ability.

Children 11 years of age and under must be accompanied by a parent, grand parent or legal guardian at all times while utilizing the SRAC.

All members must present their membership key tags for daily admittance to the SRAC.

All non-members may enter the SRAC by purchasing a punch card or by paying the daily admission fee.

All recreation and program participants, spectators of Smithfield Parks & Recreation (SPRD) sponsored athletic leagues, support staff or facility renters along with invited guests may enter the SRAC facility free of charge.  However, these individuals are restricted to the area of the facility associated with their attendance.

CODE OF CONDUCT
No person shall conduct themselves in a disorderly conduct or obscene manner or commit any nuisance upon the grounds of any parks and recreation area. Any spectator, coach, or participant who conducts themselves in a disorderly manner as described above may be asked to leave the premises immediately.

WEATHER POLICY
The Town of Smithfield, SPRD and SRAC reserves the right to cancel or delay programs and services due to inclement weather.  Area radio and TV stations will be contacted.

PHOTO POLICY
SPRD and SRAC reserve the right to photograph program participants for publicity purposes.

LOST AND FOUND
The Town of Smithfield and SRAC is not responsible for any lost or stolen items.  Each member/guest takes full responsibility of securing items either in or around SRAC facilities.  All items turned in to the Lost and Found at the Reception Desk will be held for a maximum of two weeks.  After such time they will be removed.

SPECIAL NEEDS
Individuals with special needs are encouraged to utilize programs and services.  Please let us know of any assistance you may need in advance of participation.  Contact the Recreation Center Supervisor at (919) 934-1408.

RETURNED CHECK POLICY
A service charge of $25.00 will be applied for each check or returned EFT transaction for insufficient funds or closed accounts.  Payment for returned checks or EFT payments will be accepted in cash only.  Members and/or guests utilizing the SRAC with

outstanding balances due to returned check or EFT transactions will be prohibited from renting facilities and participating or registering for SPRD and SRAC programs and services.

REFUNDS
In the event the Town of Smithfield, SPRD or SRAC cancels or adjusts a program as to time, date, or place, a credit will be issued for future use, or you may request a full refund in writing. Requests for refunds on programs and services must be submitted to the Recreation Center Supervisor at a minimum of 5 days prior to program/service beginning.  If requests are submitted after 5 days prior to programs/service beginning, the Recreation Center Supervisor at sole discretion may issue a credit or registration transfer for future programs and services. Refunds take approximately 2 weeks to process.

CANCELLATION OF PROGRAM/LESSONS/RENTAL
There will be a $10 administrative fee charged for each person who cancels out of a program/lesson/rental. If the program/lesson/rental is canceled by SRAC or Parks and Recreation, the administrative fee will not be charged.